SHIPPING & RETURNS

SHIPPING

We offer free shipping Australia Wide! Orders are typically processed for dispatch within 3 business days. 

INTERNATIONAL SHIPPING

At this time we aren’t able to ship to countries outside Australia, but we're working on it!

EXCHANGES

We do not currently offer exchanges. If you would like to change your product, please complete the returns process and re-order your items.

RETURNS

All products can be returned within 30 days. Refunds will be processed via the original payment method. Return shipping is at the buyers expense, and all products must be returned in original condition. Please reach out to basicstheory@gmail.com for the return shipping address.

FAULTY ITEMS

We will gladly replace any products that arrive damaged or do not match the product description. Basics Theory will cover the associated shipping costs to return any damaged items.